New initiative makes third-party KPIs accessible for those seeking deployment services
Dallas, TX – May 2, 2019 – OneSource Virtual and Raven Intel announced today that they have entered into a partnership for service delivery benchmarking and data analysis on customer satisfaction and implementation metrics. Raven Intel is providing reports and data analysis based on cloud human capital management (HCM) customer reviews covering key performance indicators such as on-time and on-budget delivery of services to OneSource Virtual, an automation leader of Business Process as a Service (BPaaS) and implementation solutions.
Raven Intel is an independent B2B peer review site amplifying the voice of the cloud enterprise software customer with regards to their implementation experience, with a mission to help customers find their perfect implementation consulting partner.
“Raven Intel is quickly establishing itself as the go-to source of information for those gathering intelligence on deployment services,” said Trey Campbell, CEO of OneSource Virtual. “We expect this partnership will make us even better, and bring visibility to our award-winning solutions in professional services.”
With their independent, cross-platform data and powerful analytics capabilities, Raven Intel will provide evidence-based reporting to OneSource Virtual. They will provide benchmarks against industry-wide measures of customer satisfaction, team quality and performance, scoping accuracy, and implementation process.
“OneSource Virtual has been an early adopter on many fronts, including transparency and openness about their customer satisfaction and experience,” said Bonnie Tinder, Founder & CEO of Raven Intel. “We’re delighted to be working with them to deliver actionable insight and benchmarking.”
About Raven Intel
Raven Intel is the only peer review site devoted exclusively to gaining insight into B2B services. It is an online community designed to help enterprise software customers independently find their perfect implementation partner. Raven Intel consolidates the options in a single place–across all major cloud HCM software platforms. It helps ERP customers search for and engage the best partners. It gives system implementers a place to promote their certifications and cloud project success and find customers looking for what they do, and it provides software vendors a bird’s eye view of their service delivery ecosystems. For more information, visit RavenIntel.com.