Dallas, TX - March 23, 2016 - OneSource Virtual was awarded the International Service Excellence Award in the Medium Business – Highly Commended category by The Customer Service Institute of America (CSIA).
The Customer Service Institute of America is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their commitment to customer service excellence.
“We are extremely proud to be recognized as the Highly Commended award winner for the International Service Excellence Awards, says Greg Knowlton, VP of Customer Operations. “This award reinforces OSV’s commitment to creating Raving Fans within our customer base, and our exceptional and dedicated employees who provide this superior level of support.”
Christine Churchill, Executive Director, CSIA and Vice President of the ICCSO notes, “Through digital advances, the world is getting smaller and successfully navigating the waters of customer experience is more challenging than ever. Each year service excellence is redefined by the customer and our award winners must innovate to meet those ever changing desires and expectations”.
The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard, based on the balanced scorecard methodology, reviews organizations as a whole to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices and, most importantly, actions.