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Benefits administration is the work of managing employee benefits programs — enrollment, eligibility, deductions, life events, compliance, and everything in between. It sits at the intersection of HR, payroll, and finance, and when it breaks down, employees are the ones who feel it first. That’s critical to keep in mind. More than three in five employees would consider leaving their current job for one with better benefits, even if it meant accepting lower compensation, according to a 2024 Aflac study.
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Given the choice of adding more in-house staff or contracting third-party personnel to complete tasks, more and more organizations find co-sourcing is a better alternative. The Business Dictionary defines co-sourcing as "the combining of services from within and outside a business to achieve the same goal."
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